Maintenance of Industrial Scanners

About Luxscan

Luxscan (www.luxscan.lu) is a global leader in the wood scanning industry. Their scanners are used for the detection of defects in wood boards before these are used in production. LuxScan is a part of the Weinig Group based in Germany. The Weinig Group is a 100 years old and manufactures Machines and Systems for Solid Wood Processing.

The Challenge

Defining a clear step-by-step process

Prior to building the eLearning, Luxscan delivered PDF based manuals to its customers explaining the working of its scanners. This manual had images which explained different steps of a process. Our challenge was to take these steps and convert them into steps which could be shown in a “how to” video.

Converting PDF based manuals into video

Once the step-by-step process was defined we still faced the task of figuring out a way to demonstrate this process in the form of a film. The filming itself was not difficult. The difficult task was to make it fit in a few minutes of video. Even if a process took 15 to 20 minutes to complete in real-life, our challenge was to find a way to show it in a video which would not last more than 5 minutes.

Demonstrating technical processes

At the heart of the eLearning videos were technical processes some of which could be executed by less skilled personnel while others required technical prowess. Our challenge was to find a way that the videos could cater to both these types of individuals. Furthermore, the eLearning videos were destined for customers of Luxscan. Therefore extra care had to be taken to ensure that they would be relevant in the environment of a real Luxscan scanner deployment.

Delivering on-demand training

One challenge facing the project was to find the best way to deliver the eLearning to the customers of Luxscan. The most evident approach was to make the eLearning videos available online. But the problem was that the learners would often times be on the factory floor where they may not have easy access to online training. Plus they would need the training at the same time that they would be using the Scanner. And so we needed to find a way to deliver on-demand training on the factory floor.

The Solution

Learning Engineering

Sitting with engineers from Luxscan, our project manager internalized the technical PDF-based manuals and built the step-by-step process which was required for filming the scenario. We gained as much technical knowledge as was needed in order to plan for the filming and build the video.

Scripting & Filming

The most important output of the Learning Engineering was the script. The script included two parts: (a) the text which showed what we would hear and (b) the description of the visual – what we would see. The script was sent to the voice artist for voice recording and to the filmmaker for planning the shot sequence and actually doing the filming.

Deployment

We decided that the best way to make the eLearning videos available to LuxScan’s customers would be to embed them in their scanners. After all a scanner had several computers in it and by embedding the eLearning videos in the Luxscan software, the users of the scanner would have the eLearning available to them the moment they would need it on the factory floor.

The Results

Luxscan’s customers are spread across the world where the wood industry is dominant. This sometimes includes out of the way locations which make it difficult for an engineer from Luxscan to travel to deliver a training session or for the customer’s personnel to travel to Luxembourg to receive the training. The key result of the eLearning was to make the training available to the end user when he or she needs it and to reduce the overall cost of training by reducing the cost of travel and time.